Social Services · Chicago, Illinois
Department Social Services
Employment Type Full-Time
Minimum Experience Mid-level

                                                                 Job Announcement


Come work for a cause you can believe in – at an organization that will believe in you! Lakeview Pantry is looking to hire a Therapist to support Lakeview Pantry’s Avondale and Humboldt Park locations.

                                                                                                         NO CALLS PLEASE.



As the largest food pantry in Chicago, Lakeview Pantry’s vision is to be a stable and trusted resource for low-income residents in our communities. Our approach focuses on both meeting the immediate hunger needs of our clients and working on longer-term solutions to address the root causes of hunger.


We do this through emergency food assistance and social service programming for our neighbors throughout Chicago (in 40+ zip codes across the city) at multiple physical sites as well as through an Online Market and Home Delivery Program. 


Lakeview Pantry serves over 150,000 individuals through more than 50,000 site visits and partnerships with other community organizations, distributing 4 million meals each year. This year, more than 3,000 low-income neighbors will also receive case management and social services. In 2020, Lakeview Pantry received a grant from the City of Chicago to expand mental wellness services to the Humboldt Park and Avondale neighborhoods. 



The Therapist’s primary responsibility is to oversee and implement the intake line for current and new clients seeking clinical outpatient services provided through the Lakeview Pantry’s Avondale and La Casa Norte locations. This position will also carry their own caseload of individual, couples, family, and/or group therapy clients, served out of the Avondale and La Casa Norte locations as assigned. This position will provide outpatient services to their caseload that includes, but is not limited to, direct service through scheduled psychotherapy appointments and facilitating referrals through case management and/or with the Lakeview Pantry Care Coordinator. 


This position will also have an opportunity to develop programs and provide services through other avenues within the Social Services Department and will support the Manager of Social Services in program tracking, assessment, evaluation, and reporting to the greater Lakeview Pantry community. This position will rotate their time working out of the Avondale location (2718 W. Roscoe Avenue) and Humboldt Park location (3533 W. North Avenue) as needed and will be bilingual (English and Spanish, Russian, or Polish). 



  1. Operate intake line for individual, couples, family, and group psychotherapy service requests for clients residing in Avondale and Humboldt Park neighborhoods, maintaining a 72-hour response rate after initial contact from client
  2. Conduct 10-15-minute initial assessments by phone with new clients and assign them to available clinicians per identified needs
  3. Create Salesforce accounts and send initial paperwork to new mental health clients by email or mail; including, but not limited to: informed consent forms, intake documents, and assessments
  4. Provide direct psychotherapy services, using trauma-informed care practices, to Lakeview Pantry clients via scheduled appointments face to face and telehealth, maintaining a caseload of 10-15 clients split between Lakeview Pantry’s Avondale and La Casa Norte Locations
  5. Maintain accurate client case records that include assessments, interventions, service plans, and case notes in hard files and in Salesforce as appropriate
  6. Create weekly work schedule to efficiently manage workload of overseeing the intake line and personal caseload
  7. Implement targeted programs to identified high-risk populations as assigned
  8. Work collaboratively intra and interdepartmentally to assess community needs, connect with local social service providers, and market Lakeview Pantry services
  9. Respond to inquiries from the community members about services and refer to internal and external programs as appropriate
  10. Stay informed on local, state, and federal policies and trends and the impact on clients
  11. Participate in community meetings, trainings, gatherings, and events to act as a steward on behalf of Lakeview Pantry and to seek resources that can be helpful for clients
  12. Work collaboratively with all Lakeview Pantry team members, recognizing the importance of each department and role to ultimately provide quality services to Lakeview Pantry clients



  1. Master’s degree in social work or counseling required; LPC or LSW preferred with unrestricted Illinois license; if unlicensed this position is required to receive clinical supervision to test for clinical licensure once all supervised hours are obtained; clinical supervision will be provided on-site
  2. Minimum one year experience working in a human services setting and engaged in direct client work.
  3. Bilingual (English and Spanish, Russian, or Polish) required.
  4. Working knowledge of Microsoft Office and Google Products
  5. Strong human relations skills
  6. Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all
  7. Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly
  8. Understanding of and belief in the importance of trauma-informed care practice
  9. Creative and motivated self-starter
  10. Excellent written, verbal, and presentation skills
  11. Proven ability to work independently and as a member of a team
  12. Ability to handle volatile situations calmly, professionally, and respectfully
  13. Ability to work a flexible schedule including evenings and Saturdays

Thank You

Your application was submitted successfully.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

  • Location
    Chicago, Illinois
  • Department
    Social Services
  • Employment Type
  • Minimum Experience