Care Coordinator

Social Services · Chicago, Illinois
Department Social Services
Employment Type Full-Time
Minimum Experience Mid-level

                                                                Job Announcement

                                                                     Care Coordinator

                                       Come work for a cause you can believe in – at an organization that will believe in you!

                                                                                                        NO CALLS PLEASE.



As the largest food pantry in Chicago, Lakeview Pantry’s vision is to be a stable and trusted resource for low-income residents in our communities. Our approach focuses on both meeting the immediate hunger needs of our clients and working on longer-term solutions to address the root causes of hunger.


We do this through emergency food assistance and social service programming for our neighbors throughout Chicago (in 40+ zip codes across the city) at multiple physical sites as well as through an Online Market and Home Delivery Program. 


Lakeview Pantry serves over 150,000 individuals through more than 50,000 site visits and partnerships with other community organizations, distributing 4 million meals each year. This year, more than 3,000 low-income neighbors will also receive case management and social services. In 2020, Lakeview Pantry received a grant from the City of Chicago to expand mental wellness services to the Humboldt Park and Avondale neighborhoods. 



This position’s primary responsibility is to coordinate and implement all case management services provided through the Lakeview Pantry Social Services and Mental Wellness Programs; including, but not limited to: client outreach, direct service through scheduled appointments, and case management services.  This position will also have an opportunity to develop programs and provide services through other avenues within the Social Services Department and will support the Manager of Social Services in program tracking, assessment, evaluation, and reporting to the greater Lakeview Pantry community.


This position will split their time between the Lakeview Pantry Warehouse (5151 N. Ravenswood), Lakeview Pantry Headquarters (3945 N. Sheridan Road), and Lakeview Pantry at La Casa Norte (3533 W. North Avenue) as required by programs. Candidates for this position will be bilingual (English and Spanish, Russian, or Polish).



  1. Coordinate all incoming client requests for social services programs (Mental Wellness Services, Drop-In, Online Market, Long-Term Services) and either follow up with clients directly to provide case management services or assign clients to fellow team members (staff and interns) as appropriate for follow up
  2. Case management includes, but is not limited to: coordinating healthcare with primary care providers, crisis intervention, domestic violence safety planning, financial assistance, transportation assistance, housing support, employment support, applying for and maintaining public benefits (Medicaid, Cash Assistance, SNAP), connecting to mental health services, and providing resources to families and children
  3. Coordinate with local social service providers/case managers to provide social services to clients and refer clients to appropriate services as assessed
  4. Implement targeted programs to identified high-risk populations as assigned, and serve as main coordinator for specialized services to external and internal programs, including, but not limited to: services provided through partnerships, career programs, and special events
  5. Maintain accurate client case records that include assessments, interventions, service plans, and case notes in hard files and in Salesforce as appropriate
  6. Continuously assess trends in client and community needs and develop specialized programs to meet identified gaps in services in collaboration with the Manager of Social Services
  7. Respond to inquiries from the community members about all Lakeview Pantry services and refer to internal and external programs as appropriate
  8. Stay informed on local, state, and federal policies and trends and the impact on clients
  9. Participate in community meetings, trainings, gatherings, and events to act as a steward on behalf of Lakeview Pantry and to seek resources that can be helpful for clients
  10. Help support and train master’s level social work students in day-to-day activities as assigned by the Manager of Social Services
  11. Work collaboratively with all Lakeview Pantry team members, recognizing the importance of each department and role to ultimately provide quality services to Lakeview Pantry clients



  1. Bachelor’s degree in human services field required; Master’s degree preferred
  2. Minimum one year experience working in a human services setting and engaged in direct client work
  3. Bilingual (English and Spanish, Russian, or Polish) required
  4. Working knowledge of Microsoft Office and Google Products
  5. Strong human relations skills
  6. Understanding of the widespread impact of food insecurity and a willingness to work as a part of a team to ensure access to food and support services for all
  7. Understanding of the impact of social determinants, institutionalized discrimination, structural inequality, and oppression of social groups including but not limited to: race, nationality, ethnicity, gender, sexual orientation, veteran status, religion, age, and ability status, and the ability to identify how systems have impacted clients and intervene accordingly
  8. Understanding of and belief in the importance of trauma-informed care practice
  9. Creative and motivated self-starter
  10. Excellent written, verbal, and presentation skills
  11. Proven ability to work independently and as a member of a team
  12. Ability to handle volatile situations calmly, professionally, and respectfully
  13. Ability to work a flexible schedule including evenings and Saturdays

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  • Location
    Chicago, Illinois
  • Department
    Social Services
  • Employment Type
  • Minimum Experience